Payment and Refund Policy

Scope

This policy applies to BestTables digital subscriptions, a SaaS platform offered by FACTURAREC TECHNOLOGIES S.A.S., RUC 1391939977001. It covers initial charges and renewals for access to the software and its contracted modules.

Card-payment refunds

Requests concerning card payments must be submitted within 14 calendar days of the charge. If a mandatory rule grants a longer period or additional rights, the protection required by that rule will apply. The submission date determines whether the request was made within the deadline.

How to request a refund

Email soporte@besttables.net from the address used for the purchase and include:

• Name or legal business name of the account holder.
• Email associated with the subscription.
• Date and reference of the charge, when available.
• Reason for the request, to help us identify and resolve the case.

We will never request your BestTables password or full card details by email.

Card-processed payments

Refunds under this policy apply exclusively to card-processed charges. Every approved refund will be made solely and exclusively to the original payment method used for the transaction. Refunds will not be issued to another card, bank account, person, third party, or alternative payment method. Credit timing depends on the card issuer.

Transfers, deposits, and bank payments

Payments made by transfer, deposit, or direct payment into a bank account are final and nonrefundable. This condition does not exclude refunds required by mandatory law or correction of a duplicate charge or verified error attributable to BestTables.

Subscription cancellation

You may cancel a subscription at any time. Cancellation prevents future renewals and normally preserves access through the end of the period already paid. Cancellation does not automatically refund an earlier charge; you must submit a request under this policy.

Cases after the deadline

After the applicable card-payment deadline, we may review requests involving:

• Duplicate charges.
• Unauthorized charges, subject to verification.
• Failure to deliver or substantial technical inability attributable to the service.
• Refund obligations imposed by applicable law.

Review of these cases does not reduce or replace the buyer's non-waivable rights.

Clarification about POS and keys

The BestTables POS module allows the business to record and manage its own in-person sales. The subscription payment processor does not participate in the business's customers' in-person purchases; card payments described here concern only the purchase or renewal of BestTables SaaS access.

BestTables activation keys or codes enable software plans, periods, or features. They are not stored-value cards, do not represent money, cannot be redeemed for cash, and cannot be used to purchase third-party goods or services.